To request an urgent on the day appointment (Monday to Friday):

• phone us on 01797 362106, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8.00am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• phone us on 01797 362106, Monday to Friday in opening hours
• visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If the matter you wish to discuss requires more privacy than is available at the reception desk, we advise to contact us over the phone. If you would prefer to discuss it in person, please let a member of staff know, who will try to accommodate you.

Physical Examination & Chaperoning

If you would like someone with you during a physical examination, please let the doctor know so that he/she can arrange for a nurse, trained chaperone or health care assistant to be present.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To check and/or cancel your appointment:

• phone us on 01797 362106, Monday to Friday from 8am.  Either use the automated option on the call, or speak to a Receptionist if you prefer.
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Somebody will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable us to schedule a home visit.

We are not able to visit patients at home on the grounds of social or travel problems.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.